Delivery & Returns

1. Nature of the Service

PesTown is a cloud-based software subscription service, not a physical product. There is no shipping or physical delivery; the service is provided electronically.

2. Delivery

Once payment is successfully confirmed, the buyer's account and selected subscription plan are activated instantly. The service is considered delivered from the moment the buyer can sign in to their PesTown account. An activation confirmation is sent to the registered email address.

3. Right of Withdrawal Exception

Under Turkish Distance Sales Regulations (Art. 15/ğ), the right of withdrawal expires once the performance of a service delivered electronically and immediately has begun (i.e. account activation). See Distance Sales Agreement for details.

4. Refund Conditions

• No refund is issued for subscription periods where the account has been activated and used.
• Cancellation takes effect at the end of the current billing period; no refund is given for the remaining time if cancelled mid-period.
• A full refund is issued upon request if the service could not be provided at all due to incorrect billing, duplicate payment, or a technical failure.
• Refunds are processed to the original payment card/account within 7–14 business days.

5. How to Request a Refund

To request a refund, email hello@pestown.com with your account email address and transaction/invoice details. Requests are reviewed and resolved within 5 business days.

6. Contact

For all questions about delivery and returns: hello@pestown.com